Citizen Charter

Sl.No.	Department	Services	Time frame from the date of patient reporting
1	PMRD Medical Management Surgical Management	Assessment including prescription and referral Laboratory and Radiological Investigation Restorative and corrective surgeries.	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier Applicable to the medically fit patients only Surgical management must be completed within next team round.
2	PHYSIOTHERAPY Out-patient In-patients	Evaluation and Home Exercise Programme Treatment Evaluation and further deformative management	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Initiation of inpatients therapy programme within next 48 hrs.
3	OCCUPATIONAL THERAPY Out-patient In-patients	Evaluation and advice Home Exercise Programme Treatment Evaluation, Treatment and further deformative management.	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier. Initiation of inpatients therapy programme within next 48 hrs.
4	PROSTHETICS AND ORTHOTICS	Evaluation, Fabrication and Fitting of Orthosis and Prosthesis Distribution of Aids and Appliances	2-3 weeks from the date of referral to P&O from concerned Department Within 24 Hrs. provided all appliances in stock.
5	SPEECH AND HEARING	Evaluation and management of speech and hearing disorders Distribution of Hearing Aids	Within OPD Hrs. OR within 24 Hrs. whichever is earlier. Within next 2 days.
6	CLINICAL PSYCHOLOGY	Assessment Counselling	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier
7	SOCIAL WORK	Social services to the Persons with Disability, Evaluation, Counselling Vocational Training	Within OPD Hrs. OR Within 24 Hrs. whichever is earlier Will be provided after completion of pre-assessment procedure within 2-3 weeks on registration of the PwDs.